Siemens Communications Despite
winning this award last year, Ian Moyes and his team have
not rested on their laurels. Their new continuous customer
measure "ALICE" shows a 99.5% satisfaction rating.
Remote fixes are up and "moment of truth" focus
groups continue to fix their attention towards customer
requirements. As a result, business attrition rates are
down still further
Finalists
Retail
Support Centre, Vauxhall
Motors Siemens
Communications Automotive
Industry Unit, Newey & Eyre Supply Chain Team, Janssen-Cilag
Siemens Communications
Carlson
Marketing Group
